The Collection Process Balancing Customer Service and Compliance

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DISCLAIMER

ARCHIVED SEMINARS ARE FOR VIEWING PURPOSES ONLY.

THE SEMINAR CONTENT IS NO LONGER CURRENT AND DOES NOT QUALIFY FOR ANY CONTINUING EDUCATION CREDIT.

ARCHIVE DATE: JUNE 2013

The IRS Small Business/Self-Employed operating division presented this seminar at the 2010 IRS Nationwide Tax Forum, and the information was correct at the time of recording.

This seminar explores the IRS collection process focusing on basic collection practices and initiatives. The session highlights IRS efforts to improve service so that voluntary compliance is easier. It also highlights IRS efforts to enforce the law to ensure all taxpayers meet their obligation to pay taxes. The speaker discusses the expectation to work through each case in a timely manner and addresses how using the appropriate actions and tools helps the IRS better serve the public.

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